1 – Exchange and Return Policy

Mix Brasil Fit believes that being healthy involves having a balance of the body and mind. In turn, it is essential to hold on to good relationships. We do everything in our power to provide for our customers in the best way possible, therefore we have an exchange and return policy that respects the client, and adheres the Brazilian Consumer Protection Code.  

2 – General Rules

It is a simple process. If after buying online, the customer is not satisfied or would like to return the purchase; or in the case of receiving a defective product, they must contact Mix Brasil Fit within 7 (seven) days, after receiving the product. This contact must be done via e-mail to the e-mail address contato@mixbrasilfit.com.br. You must include the order number and your personal data (Name and Identification number) within the return e-mail request. Once the initial request e-mail has been sent within the 7 day allotted return time, a form will be forwarded back to the client to be filled in. This must be sent along with the product, and the original receipt. The client must write on the back of the receipt the reason for the return or exchange, in addition with their name(s), identification number, and the return date. Attention! Return or exchanges will not be accepted if the form and receipt are not attached, or if there was no previous notification.

3 – Return by regret or withdraw

In the case of dissatisfaction or withdraw; in addition to the procedure described in item 2, the following conditions must be followed:

  • The product must be unused.
  • The product must be forwarded preferably in its original packaging, along with the receipt and tags (tag with the product reference code) appropriately attached to the product and all its accessories.

 

4 – Reimbursement of values for product return

If the client opts to be reimbursed, the amount will be the same as the one paid, on the same credit card registered during the purchase. In cases of payment by bank slip or deposit, a bank transfer will be made to the customer’s account.